Contenu du cours
Selecting and ordering luxury bathroom fittings
In this section, we'll look at advising the client about selecting and ordering luxury bathroom fittings in English.
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Reading comprehension: The Importance of Choosing a High-Quality Luxury Bathroom Faucet
The Importance of Choosing a High-Quality Luxury Bathroom Faucet.
Listening comprehension: Choosing Bathroom Fixtures
03:56
Choosing Bathroom Fixtures
The order process
Explaining the ordering process to your client
Build a checklist for phone requests from project partners and architects.
Anticipating phrases and questions to use on the phone.
Further questions and expressions for phone and/or email
What is ADA compliancy?
Listening comprehension: Bathroom Design Mistakes.
17:22
Bathroom Design Mistakes
Bathroom Trends 2023
00:00
Bathroom Trends 2023
Understanding and describing manufacturing processes.
In this section, you will have the opportunity to see, hear, and read about the various industrial processes and craft industry applications involved in the design and production of bathroom and kitchen fittings, both high-end and mass-market.
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Listening comprehension: KLUDI RAK | How It’s Made – Faucets, Taps & Mixers (Production Process)
07:47
KLUDI RAK | How It's Made - Faucets, Taps & Mixers (Production Process)
Listening comprehension: HANDSGROHE | How a bathroom faucet is created
00:00
Listening comprehension: HANDSGROHE | How a bathroom faucet is created
Physical Vapor Deposition
How it’s made – the glass faucet.
04:57
How it's made - the glass faucet.
Jomoo Faucet Factory
09:05
Jomoo factory, comprehension quiz.
English in the technical context: bathroom fittings
When things get a little technical, it can help to remember three stages: 1. Can I describe it? What are the names of all the parts and how do they relate to each other? Here, you will find yourself collecting new vocabulary, principally in the form of nouns and adjectives. 2. Can I give instructions to use or repair it? Giving instructions involves a series of actions (verbs in their simple form) related to the various parts you've already learned the names of. 3. Can I explain how it works? This is more complicated, as it means understanding how things work. You'll find yourself needing a lot more verbs and, most likely, some other additional vocabulary, in addition to the words that you've already learnt.
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Bathroom fittings and their various parts.
Giving instructions to repair a leaking tap.
How a tap works.
How taps work (video)
01:18
How taps work.
THG Paris. English course. PROMEO/BAILEY

Please think about what you would say or write to your client do the following:
1. Provide pricing information for the recommended products, considering any bulk discounts or special offers.
2. Communicate the estimated lead time for manufacturing and shipment of the chosen products.
3. Confirm the shipping method and estimated delivery timeline based on the project location.
4. Suggest a follow-up with the caller at an agreed time (including the discussion necessary to agree on this time/date).
5. Communicate the company’s commitment to after-sales support and address any queries regarding warranty, replacements, or repairs.
6. Thank the caller for their inquiry and express appreciation for considering the company’s luxury faucet and fittings for their project.
7. Offer availability for any further assistance and ensure the caller feels valued and well-served.

Try to come up with sentences in your own words, then check the worksheet and see if you agree with the suggested phrases.

Fichiers de l’exercice
Further questions and expressions for phone and_or email.pdf
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