Please describe step-by-step, the order process for a set of luxury bathroom faucets for a new hotel project, starting with the customer requirements, design specifications, warranty considerations, lead time calculation, right through to the delivery and fitting.

Try doing this yourself by first making a list of the various steps, then for each step describe the actions involved, and who does them.

Then look at the worksheet example (fichier de l’exercice)  for this lesson and see where you agree and where you disagree with it concerning your own order process at THG Paris.