Contenu du cours
Selecting and ordering luxury bathroom fittings
In this section, we'll look at advising the client about selecting and ordering luxury bathroom fittings in English.
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Reading comprehension: The Importance of Choosing a High-Quality Luxury Bathroom Faucet
The Importance of Choosing a High-Quality Luxury Bathroom Faucet.
Listening comprehension: Choosing Bathroom Fixtures
03:56
Choosing Bathroom Fixtures
The order process
Explaining the ordering process to your client
Build a checklist for phone requests from project partners and architects.
Anticipating phrases and questions to use on the phone.
Further questions and expressions for phone and/or email
What is ADA compliancy?
Listening comprehension: Bathroom Design Mistakes.
17:22
Bathroom Design Mistakes
Bathroom Trends 2023
00:00
Bathroom Trends 2023
Understanding and describing manufacturing processes.
In this section, you will have the opportunity to see, hear, and read about the various industrial processes and craft industry applications involved in the design and production of bathroom and kitchen fittings, both high-end and mass-market.
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Listening comprehension: KLUDI RAK | How It’s Made – Faucets, Taps & Mixers (Production Process)
07:47
KLUDI RAK | How It's Made - Faucets, Taps & Mixers (Production Process)
Listening comprehension: HANDSGROHE | How a bathroom faucet is created
00:00
Listening comprehension: HANDSGROHE | How a bathroom faucet is created
Physical Vapor Deposition
How it’s made – the glass faucet.
04:57
How it's made - the glass faucet.
Jomoo Faucet Factory
09:05
Jomoo factory, comprehension quiz.
English in the technical context: bathroom fittings
When things get a little technical, it can help to remember three stages: 1. Can I describe it? What are the names of all the parts and how do they relate to each other? Here, you will find yourself collecting new vocabulary, principally in the form of nouns and adjectives. 2. Can I give instructions to use or repair it? Giving instructions involves a series of actions (verbs in their simple form) related to the various parts you've already learned the names of. 3. Can I explain how it works? This is more complicated, as it means understanding how things work. You'll find yourself needing a lot more verbs and, most likely, some other additional vocabulary, in addition to the words that you've already learnt.
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Bathroom fittings and their various parts.
Giving instructions to repair a leaking tap.
How a tap works.
How taps work (video)
01:18
How taps work.
THG Paris. English course. PROMEO/BAILEY
  1. Answering the phone and introducing yourself and the company
  2. Questions to find out about the scope of the project and customer requirements.

Try to anticipate some phrases and questions you could use in the above situations, then check out the examples provided  in the worksheet to see if you agree.

Fichiers de l’exercice
Useful Phrases and Expressions for Answering the Phone.pdf
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